Cancel an Order
Can I cancel my online order?
Please send us the request of cancelling your order before 5:00 am.
After 5:00 am, you can still contact us and ask if the order is not sent out.
There is a possibility of failure to cancel the order for the cancellation of an order is a manual operation. It can not be cancelled once the order has been sent. Please be careful before placing the order.
We will try our best to meet the requirements of customers, but we can't guarantee the success of cancellation.
How to Cancel Order:
Send email to email@example.com to cancel your order.
1. Please use Cancel Order as the mail subject, and we can notice the mail faster.
2. Please include the order number on the email (TRS****). It can be found on the order confirmation mail after you place the order. If you could not find, please include the email address or the name you place the order.
What should I do if I fail to cancel the order？
Please contact us at first (firstname.lastname@example.org), and we will apply for an RMA and return address for your order.
Please send the parcels back with the original package. If the parcels are damaged on arrival, please send a photo of the damaged package to us.
Please note, if you return an item the shipping costs will be deducted from your total refund amount unless the return meets one of the following verified reasons:
-Received the wrong product
-Item was damaged in transit
Any questions please feel free to contact.